Missing calls while travelling or on jobs
Collect name, address area, service type, preferred times and contact details.
⌂ FOR TRADES & HOME SERVICES
Stay on the job. Let the enquiry get through.
Plumbers, heating engineers, electricians and local service providers rarely have time to answer every call while working. A useful assistant should collect the information that makes the next callback productive.
SMARTEDGE WORKFLOW EXAMPLE ONLY
⌂
INDUSTRY SCENARIO
Boiler service enquiry
Read the example conversation
Illustrative only. No live order, booking or message is created.
THE CHALLENGERepetitive enquiries
OUR APPROACHBusiness-specific AI workflows
THE OBJECTIVEClear, actionable handovers
THE EVERYDAY CHALLENGE
Where your team loses valuable time.
We explore these real-world situations before recommending AI—or a simpler workflow.
Back-and-forth arranging suitable appointment times
Use agreed rules to identify routine enquiries versus requests that need urgent human attention.
Not knowing whether a new enquiry is urgent or routine
Request availability through supported calendars or pass structured enquiries to the team.
WHAT WE COULD BUILD
Focused features for your business.
Exact capabilities depend on your policies, existing software and confirmed integrations.
Call answering and callbacks
Collect name, address area, service type, preferred times and contact details.
Service triage
Use agreed rules to identify routine enquiries versus requests that need urgent human attention.
Booking coordination
Request availability through supported calendars or pass structured enquiries to the team.
Customer follow-ups
Send agreed confirmations or updates when communication integrations are in place.
FROM REQUEST TO ACTION
A useful outcome. Not just a conversation.
We design each workflow to collect enough information for your team to respond. Bookings and orders remain requests until an authorised person or verified system confirms them.
How we design and deliver AI workflows ↗01Customer gets in touch
↓Boiler service enquiry
02AI asks the right questions
↓Uses the business's approved rules
03The request reaches your team
The team receives a service request with contact and scheduling details.
HUMAN-FIRST BY DESIGN
Good boundaries are part of the solution.
AI should assist with routine work without guessing, overpromising or taking decisions that need trained staff.
IMPORTANT GUARDRAILS
- Safety-critical or emergency situations follow an agreed escalation message and handover.
- Appointments are only confirmed when verified with the booking system.
- The assistant does not diagnose faults or promise fixed-price repairs without approved information.
RELEVANT SMARTEDGE SOLUTIONS
Explore the building blocks behind the experience.
See how the technologies can be tailored to your business and its existing systems.