01 / ORDERS & ENQUIRIES
Restaurants & Takeaways
Focus on service, not constant interruptions.
COMMON USE CASES
Explore this industry Menu and opening hours
Collection and delivery requests
✦ AI SOLUTIONS BY INDUSTRY
Your business is different. Your AI should be too.
A busy takeaway, a heating engineer and a salon all need different kinds of help. We tailor AI assistants to the questions your customers ask and the work your team needs to get done.
✓ Business-first✓ Human handovers✓ Practical workflows
SmartEdge in actionOne enquiry. A useful next step.
SCENARIOFriday evening collection enquiry
Illustrative workflow. No live messages, orders or bookings are made.
OUR INDUSTRIES
Real challenges. Relevant automation.
Choose an industry to see the enquiries AI could handle, where it can help and which decisions still need a person.
02 / CALLS & JOB REQUESTS
Trades & Home Services
Stay on the job without missing the next one.
COMMON USE CASES
Explore this industry Job enquiries and callbacks
Service and postcode capture
03 / BOOKING REQUESTS
Appointment-led Businesses
A clearer diary and fewer messages.
COMMON USE CASES
Explore this industry Availability and appointment requests
Calendar and reminder workflows
04 / LEADS & HANDOVERS
Professional & Local Services
Make the first conversation count.
COMMON USE CASES
Explore this industry Initial lead qualification
CRM and email routing
Examples show possible solutions, not completed client results. Capabilities depend on integrations and business rules.
A SOLUTION THAT FITS
Same technology. A better fit.
We don't simply reuse the same script. The questions, boundaries and final actions have to work for your business.
Ask the right questions
A takeaway needs dish choices; a plumber needs service details and a postcode. We build conversations around the correct information.
Apply your business rules
Opening hours, service areas, minimum spends, booking policies and human escalation are different for every business.
Create a useful outcome
Collect a structured enquiry, arrange a callback or send a request into a verified calendar, order or CRM workflow.
FROM ENQUIRY TO ACTION
The outcome matters as much as the conversation.
We design the flow so customers can ask a question, the assistant can gather what's needed and your team receives something actionable.
- 01Meet customers where they arePhone, web or messaging as appropriate.
- 02Capture the right informationBusiness-specific questions, validation and rules.
- 03Hand over responsiblyA structured request, human review or verified action.
WORKFLOW EXAMPLE ILLUSTRATIVE
☎
01 / INCOMING ENQUIRYCustomer gets in touch
Phone call, WhatsApp or website
↓
✦
02 / AI ASSISTANTUnderstands and captures details
Uses approved business information
↓
✓
03 / USEFUL NEXT STEPRequest reaches the right place
Team review or a verified system action
No live transaction takes place in this example.
RESPONSIBLE AI
Useful automation knows its limits.
Every industry has requests where customers need human judgement, verified information or a properly confirmed action.
Safety and sensitive requests
Urgent, regulated or sensitive issues follow an agreed escalation path.
Verified appointments and orders
Requests are only marked confirmed after your team or a connected system accepts them.
Approved business knowledge
Information comes from your agreed policies, menus, opening hours and service rules.
DISCOVER MORE
Know your industry. Find your AI agent.
Our AI Agent Library explains popular agent types, their workflows and potential business benefits.